TERRA NOVA IT
TerraOps Service Portal
🖥 Hardware Portal
Company Service Portal
How can we help you?
Choose the department you need and submit your request. Your ticket will be routed automatically to the appropriate team.
Department *
💻
IT Support
🏥
EMR / Arya
💰
Finance
👥
HR
🏢
Management
Request type *
💻 Computer is slow
Performance, freezing, startup
🔐 Login problem
Password, account, access
🌐 Network / Internet
Slow internet, Wi-Fi, LAN, connectivity
🖨️ Printer / Scanner
Printing, scanning, MFP
✉️ Email / Microsoft 365
Outlook, Teams, Office
📞 OpenPhone
New number, access, calls, SMS, porting
🛠️ Something else
Other IT request
Your name *
Clinic / Location *
Select location...
Terra Nova Corporate (HR/IT/Admin)
Terra Nova Medical Centre (No. 1 Rd)
Terra Nova Primary Care
Terra Nova Westminster Medical Clinic
Terra Nova Main Street Medical Clinic
Terra Nova Main & Marine Medical Clinic
Terra Nova Brow of the Hill Medical Clinic
Terra Nova Yorkson Medical Clinic
Terra Nova King's Cross Medical Clinic
Terra Nova Squamish Medical Clinic
Terra Nova Lonsdale Medical Clinic
Terra Nova Brighouse Medical Clinic
Terra Nova Commercial & Broadway Medical Clinic
Terra Nova Jubilee Medical Clinic
Terra Nova Yaletown Medical Clinic
Terra Nova Fraser Medical Clinic
Terra Nova Duncan Medical Clinic
Terra Nova Cleveland Medical Clinic
Terra Nova Tsawwassen Medical Clinic
Terra Nova Abbotsford Medical Clinic
Terra Nova Metrotown Medical Clinic
Terra Nova Salmon Arm Medical Clinic
Terra Nova Vernon Medical Clinic
Terra Nova Esquimalt Medical Clinic
Terra Nova Southpoint Medical Clinic
Terra Nova Camellia Medical Clinic
Device name
Contact email
Network issue type
Select...
Slow Internet
No Internet
Wi-Fi Issue
LAN / Ethernet Issue
Intermittent Connection
Other Network Issue
Connection type
Select...
Ethernet / Wired
Wi-Fi
Unknown
📊 Speed Test Evidence
Run a speed test from the affected computer. When the test finishes, use Speedtest's Share/Copy Result Link and paste it below. This gives IT evidence tied to the support request.
🚀 Open Speedtest.net & Run Test
Speedtest Result URL
Test time
Download Mbps (optional)
Upload Mbps (optional)
Ping ms (optional)
Screenshot of result (optional)
The current UI demo does not upload the screenshot yet. File upload will be enabled when the TerraOps backend is connected.
OpenPhone request type
Select...
New Phone Number
User Access / Invite
Calling Issue
SMS / Messaging Issue
Number Porting / Transfer
Voicemail / Routing
Other OpenPhone Request
OpenPhone number (if applicable)
Describe the problem *
Send Request →
